FAQ

What are your shipping rates?

FREE shipping for all orders within the UK.

Shipping to the EU is £3.00 per item

 

Do you ship outside the United Kingdom?

Yes we ship to all countries of the EU. Shipping to the EU is £3.00 per item

 

When will I receive my order?

Most orders are dispatched within 1 business day. Please allow an additional 1-5 days for delivery.

 

Can I make changes to my order?

If you'd like to request a change to an order, please contact us ASAP. Orders are processed throughout the day, every day. Once an item has been dispatched, we can no longer make changes to it or cancel it.

 

What is your returns policy?

We allow 30 days for returns for exchange or refund.

 

Colours

We have made every effort to accurately display our product colors on our website. However, please note that colors vary a bit due to the monitor they are viewed on.

 

What is your privacy policy?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not pass on consumer details to any third parties.

The only information we collect is that which you give when ordering.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

 

Disclaimer

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither Vilanz.co.uk nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery. We do not warrant against late deliveries due to shipping delays or color variations.